Job Description

Senior Account Manager

Ampion, PBC.
31 St. James Ave, Ste. 355
Boston, MA 02116

Clean Renewable Energy for Everyone

We’re a fast-growing market leader who envisions a world where renewable energy powers our economy and society. Shared and sustainable energy assets, such as solar and windfarms, are the key to this vision, where healthy, inexpensive energy changes the world in which we live. Itis a tremendous challenge with huge social benefits, and it is also one of the greatest economic opportunities in the history of business.

Building an industry takes commitment, hard work, and a willingness to work on the messy details. That is where we see our most valuable contribution. Ampion’s platform enables the clean energy revolution by connecting consumers and clean energy providers. We enable consumers to purchase low-cost green energy, while providing the customers and revenue for the industry to thrive.

Account Management at Ampion plays a vital role in the company’s success as the focal point of contact for our clientele. Account Managers represent Ampion as an organization. As an Account Manager, your main responsibility is to enable our Client’s success through streamlined communication, efficient project management, and driving workflow through the appropriate channels. We value ourselves as a referenceable firm by creating prosperous long-term relationships and supporting the entirety of our Client’s portfolios. This is made possible by delivering white-gloved service which is the cornerstone of Account Management. Ampion Account Managers work within the Client Services Department and report directly to the Director of Operations. We currently manage a diverse array of Clients across multiple states and utility service territories, all with a shared mission of building community renewable energy infrastructure.

Core Responsibilities
  • Client Communication: Communicate closely with Clients around the status and timeline of implementations, new renewable energy program legislation, utility updates, customer acquisition milestones, customer management, receivables updates, upcoming software development, and future assets in Client portfolio. The majority of these communications take place during regularly scheduled calls, led by Account Management, and via email. Some travel for on-site client visits and industry conferences is required.
  • Client Onboarding: Navigate and educate Clients around the required implementation materials and documentation to ensure a smooth onboarding which allows Ampion to deliver on its standard service offering from subscriber contracting to billing. Lead the Ampion Team, inclusive of various departments and subject matter experts, through the onboarding of new Clients. Account Managers are responsible for project management through each asset implementation and Client onboarding.
  • Project Management: Prepare and execute upon project implementation plans using project management software. Utilize effective communication with your Clients to obtain required information and manage internal support roles in order to keep the project moving forward. Innovation is welcome, especially when it drives more efficient processes — if you have creative ideas to improve our project management protocols, we want to hear about them.
  • Client Ticketing Board: Create and manage Client requests, as tickets, with the Level 2 support team. Complete Operational Requirements Checklist and compile Client deliverables dossier.
Essential Attributes
  • Relevant Bachelor’s degree, or equivalent combination of education and experience
  • 5+ years of Client Management or Account Management experience
  • 2+ years of energy industry experience preferred
  • Comfortability with public speaking/presenting to Clients, team, and leadership
  • Ability to adapt to a changing environment and handle multiple priorities
  • Excellent writing and analytical skills
  • Experience with Project Management software — Smartsheets Gantt Charts, timeline management, task recording, regular report submission
  • Microsoft Office and Google Suite Proficiency
  • Microsoft Word/Google Docs: Ability to Create, Share, Edit, Format, Comment,and Track Changes
  • Microsoft Excel/Google Sheets: Ability to use the SUM, COUNTIF, IF, IFS, INDEX, and MATCH Functions comfortably
Other Responsibilities
  • Comply with Ampion Written Information Security Policy (WISP),Ampion Employee Guidelines and all other Ampion Information Security Policies and Procedures
  • Take responsibility for any Ampion assets assigned to you
  • Promptly report any security events, incidents or weaknesses to Ampion Security as outlined in the WISP

Social justice is at the center of Ampion’s mission to bring renewable energy everywhere, to everyone. We are committed to a diverse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths will propel our mission, we would love to hear from you.

Equal Opportunity

Ampion is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. We seek to be an inclusive community and actively encourage applications from candidates of all backgrounds and identities.

Ampion, PBC.
31 St. James Ave, Ste. 355
Boston, MA 02116

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