Job Description

Technical Support, QA and Systems Administrator

Ampion, PBC.
31 St. James Ave, Ste. 355
Boston, MA 02116

Renewable Energy Everywhere, For Everyone

We’re a fast-growing market leader who envisions a world where renewable energy powers our economy and society. Shared and sustainable energy assets, such as solar and wind farms, are the key to this vision, where healthy, inexpensive energy changes the world in which we live. It is a tremendous challenge with huge social benefits, and it is also one of the greatest economic opportunities in the history of business.

Building an industry takes commitment, hard work, and a willingness to work on the messy details. That is where we see our most valuable contribution. Ampion’s platform enables the clean energy revolution by connecting consumers and clean energy providers. We enable consumers to purchase low cost green energy, while providing the customers and revenue for the industry to thrive.

Ampion’s software is a critical differentiator for the company and it’s what allows us to scale efficiently. A critical enabler of our success is the reliability and functionality of our platforms and the speedy remediation of any issues that arise.

The Technical Support, QA and Systems Administrator position is central to the technical operations of our systems, and provides the right candidate with a perfect opportunity to gain experience with a variety of technologies and business processes at the heart of Ampion’s CDG software platform business.

To be successful in this position, the Technical Support, QA and Systems Administrator should be tenacious and curious about how and why things work, logical and rational in troubleshooting, and creative and collaborative in developing solutions to business and technical problems.

Core Responsibilities
  • Working with QA team members to review system requirements and log and track quality assurance issues
  • Working with Product Management to assist in defining new features, or making changes to existing ones, to improve efficiency and user experience
  • Working with Engineers to provide feedback and QA on new features/enhancements
  • Working with senior Salesforce administrators to plan and execute administrative changes and workflows in Salesforce
  • Providing training to end-users
  • Maintaining and upgrading existing Salesforce software configurations Monitoring data integrity and cleaning / massaging Salesforce and other data
  • Monitoring data and systems for unusual patterns and taking appropriate action
  • Regularly attending team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues
Essential Attributes
  • Bachelor’s degree in Computer Engineering/Computer Science or equivalent work experience in a related field
  • Strong analytical skills and the ability to multitask
  • Good communication skills
  • Proven experience in administration
  • Experience with SQL and ETL processes using tools such as Postgres, MySQL, Informatica, Cloud Dataprep, DataFusion
  • Scripting experience with Google script is a plus
  • Experience with Jira, CircleCI, Cucumber, Python Robot framework, selenium is a plus
  • Experience with Google Cloud, BigQuery CloudSQL is a plus
  • Demonstrated ability to proactively troubleshoot and problem solve to completion with total commitment
Other Responsibilities
  • Comply with Ampion Written Information Security Policy (WISP), Ampion Employee Guidelines and all other Ampion Information Security Policies and Procedures
  • Take responsibility for any Ampion assets assigned to you
  • Promptly report any security events, incidents or weaknesses to Ampion Security as outlined in the WISP
  • Review all technical support and operational processes with security best practices in mind

Social justice is at the center of Ampion’s mission to bring renewable energy everywhere, to everyone. We are committed to a diverse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths will propel our mission, we would love to hear from you.

Equal Opportunity

Ampion is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. We seek to be an inclusive community and actively encourage applications from candidates of all backgrounds and identities.

Ampion, PBC.
31 St. James Ave, Ste. 355
Boston, MA 02116

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