Renewable Energy Everywhere, For Everyone

We’re a fast-growing market leader who envisions a world where renewable energy powers our economy and society. Shared and sustainable energy assets, such as solar and wind farms, are the key to this vision, where healthy, inexpensive energy changes the world. This is a tremendous challenge with substantial social benefits and one of the most outstanding economic opportunities of our era.

Building an industry takes commitment, hard work, and a willingness to work on the messy details. That is where we see our most valuable contribution. Ampion’s platform enables the clean energy revolution by connecting consumers and clean energy providers. We allow consumers to support low-cost, renewable energy while providing customers with revenue so that the industry can thrive.

The role of our Enterprise Relationship Manager is to engage directly with Enterprise Accounts from Agreement execution throughout the remaining customer lifecycle to work both with the customer and other internal colleagues to: onboard the Enterprise customer into Ampion, to enroll/assign as many of the customers locations and utility accounts onto Ampion community energy projects as possible; and deliver white-glove customer service and help resolve any questions that may arise during the subscriber lifecycle to ensure an exceptional customer experience. This individual will also interact within the entire organization, including Member Engagement, Account Management, Product/Engineering, and Leadership, on any company-wide goals, missions, or initiatives that arise.

Core Responsibilities:

• Assist the Enterprise team throughout the sales lifecycle by performing essential tasks such as quoting, contract review, and account management of Enterprise subscribers.

• Work with internal groups to assist in the assignment and allocation of signed Enterprise subscribers.

• Facilitate account changes according to policy and ensure that territorial alignments are accurate and aligned with commission processes.

• Interact with prospective subscribers and collect, organize, and “scrub” historical electricity usage data and bill images from prospective subscribers (and their designated consultants).

• Operate with an orientation for business outcomes, using data and intellectual curiosity to drive continuous improvement of our tactics and success in the market.

• Customer Success/Care: Meet with subscribers in person or virtually by attending sales meetings and conferences (Travel 5-10%); hold routine scheduled “check-in” calls with established enterprise subscribers at the request of sales executives; assist in answering prospective subscribers’ questions via email as needed and requested by sales executives.

• Reporting / Data Analysis: Manage internal reporting on key sales metrics; Prepare month-end, quarter-end, and year-end reporting metrics; Analyze the financial, sales, and operational performance of the Enterprise business provide insights on the results vs. last year's plan and forecast. Participate in ad-hoc requests, projects, and analysis as required; Create and distribute ad-hoc or standard subscriber allocation and assignment reports as well as Ampion+ reports on an as-needed basis. Identify, analyze, and interpret trends using historical and market data; Review savings analysis for accuracy and incorporate into collateral presentation for prospective subscribers.

• Salesforce Work: Prepare Salesforce records to ensure accurate sales pipeline and Salesforce reports on signed contracts; help enterprise sales executives create, maintain, and update Salesforce opportunities (in adherence to established hierarchical processes) as needed; ensure data accuracy and verify Salesforce data by performing periodic audits.

• Internal Business Partners: Coordinate with the subscriber to obtain needed contact and billing set-up information via the subscriber onboarding survey. Prepare a site list for the savings analysis and request savings quotes from the SalesOps team. Coordinate with business partners to provide monthly, quarterly, and yearly materials and presentations for the Executives and Board of Directors. Monitor the enterprise support queue and help route subscriber questions and/or issues to the appropriate person or team. Onboard the subscriber and provide white-glove service for the life of the relationship.

Essential Attributes: At Ampion, who you are as a person and professional is as important as the experiences you bring to the team. We have high expectations, which translate to a supportive set of colleagues and a rewarding culture.

• 3-5 years of experience in Customer Success and/or Business Analytics. Preferably in Energy/Solar Industry
• Direct experience with CRM, spreadsheet, and database systems and use of analytics to produce efficient customer acquisition results
• A positive, optimistic attitude that emphasizes superlative experiences for our sales team, partners, and customers
• The capacity to manage multiple competing priorities and the talent to work in a fast-paced, high-commitment environment
• You’re proactive and self-motivated for continuous improvement and learning.
• Strong interpersonal skills and ability to work and interact with all levels within the company, from Managers to Executives
• You have a reputation for execution and results, and you know that collaboration is the path to success
• Effective communicator with customers, team members, and senior management
• Strong problem-solving and analytical skills
• A blend of direct-to-consumer and business-to-business channel management appreciated

Equal Opportunity Ampion is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. We seek to be an inclusive community and actively encourage applications from candidates of all backgrounds and identities.